Frequently Asked Questions

GENERAL QUESTIONS

Bulk SMS messaging sends the same text to many people at once, often using Web Portal or API or SMPP. It's ideal for marketing, alerts, and notifications, as it reaches customers directly on their phones. This makes it one of the most effective ways to communicate and market products.

Yes, you can send SMS messages using Unicode for non-English characters (such as Arabic, Chinese or Cyrillic characters)..

Yes, each message that is sent out using BulkSMS can be replied to. Each sent message is allocated a unique identifying number. Should your customers wish to respond to the SMS you sent, this unique number will ensure that the customer's response is routed directly to your BulkSMS Inbox.

Messages sent via bulk SMS are usually delivered within seconds to a few minutes, depending on factors like network traffic, carrier routing, and the quality of the SMS gateway. In most cases, the message reaches recipients almost instantly, especially if they're in the same region. However, delivery times may vary in remote areas or during peak times.

A Sender ID (or Header ID) is the name or number that appears as the sender of an SMS message. It's what recipients see when they receive the message, helping them identify the source.

With our bulk SMS service, you can easily reach international audiences, ensuring your messages are delivered worldwide. Enjoy competitive rates and reliable delivery, no matter where your customers are!

With our bulk SMS service, you can easily track the delivery status of your messages in real-time through detailed delivery reports. Stay informed with updates on whether your messages are successfully delivered, pending, or failed, ensuring full transparency and control over your campaigns.

SEND SMS

You can easily send SMS using our web portal, or choose from flexible options like our API or SMPP for seamless integration with your apps and software. Our toolkit is designed to make the process simple and efficient for you!

Yes, you can send personalized messages through our Bulk SMS service! Easily customize each message with recipient names, unique offers, or specific details to make your communication more engaging and effective. It's a great way to create a more personal connection with your audience!

Getting started with Bulk SMS messaging is quick and easy! Our SMS onboarding takes just a few minutes. Kindly click here to contact us, and we'll guide you through the process!

Yes, you can schedule your Bulk SMS messages to be sent at a later time! Our platform allows you to set the exact date and time for your messages to be delivered, ensuring your communications reach your audience at the perfect moment.

Yes, you can use a custom sender ID for your Bulk SMS messages! However, please note that the final approval for custom sender ID registration depends on the telecom operator. We'll guide you through the process to ensure everything is set up smoothly.

Yes, you can send personalized messages through our Bulk SMS service! Easily customize each message with recipient names, unique offers, or specific details to make your communication more engaging and effective. It's a great way to create a more personal connection with your audience!

You can easily manage and organize your contact list for Bulk SMS through our platform. Upload, segment, and categorize your contacts into groups based on specific criteria like location, demographics, or preferences. This allows you to send targeted messages and keep your communications organized for maximum impact.

PRICING AND PURCHASING

Our bulk SMS service offers cost-effective solutions tailored to your needs, with rates starting as low as $0.008 per message for domestic SMS and competitive prices for international reach. Let us help you connect with your audience affordably and efficiently!

Our BulkSMS works on Prepaid as well Postpaid basis. You can purchase credits online via Credit or Debit card, PayPal, Moneybookers or electronic funds transfer. Should you wish to pay via electronic funds transfer, our bank details will be available when you are logged in to your BulkSMS account and select Bank transfer..

Yes, standard SMS messages have a 160-character limit for English text. For messages using non-English or Unicode characters (like emojis or languages such as Arabic, Hindi, etc.), the limit is 70 characters. Our platform automatically tracks this and guides you while composing your message.

No, failed SMS are not charged on our platform. You’re only billed for successfully submitted messages to the carrier. We also provide detailed failure reports to help you troubleshoot and optimize.

Regulations

Yes, there are legal regulations you must follow when sending Bulk SMS. These include obtaining recipient consent, providing opt-out options, and complying with local data protection and telecom laws. Our dedicated team is here to help you stay compliant and send messages responsibly.

Yes, consent is required before sending any marketing SMS. We strictly follow all compliance regulations to protect your business. Opt-in and opt-out options should always be included.

DND (Do Not Disturb) is a user service that blocks promotional SMS to protect privacy. We automatically filter out DND numbers to ensure compliance and avoid delivery issues. Only transactional messages are allowed to DND-registered users.

Incoming Messages

Yes, you can absolutely receive SMS replies from your customers. We support two-way messaging, so all replies(Incoming Mssages) are captured instantly. You’ll see them in your dashboard or via API, depending on your setup.

There is no additional cost for receiving SMS replies. You can engage with your customers without worrying about extra fees. It’s a free feature from us to the customers for seamless communication.

Yes, you can easily view and manage incoming messages on our platform. All replies are displayed in your dashboard for quick access and follow-up. You can also set up alerts or integrate them with your workflow via API.

Reports & Analytics

Yes, you can track the delivery status of each SMS in real time. Our platform provides detailed delivery reports for every message sent. This helps you monitor performance and ensure messages reach your audience.

No, failed SMS are not charged on our platform. You’re only billed for successfully submitted messages to the carrier. We also provide detailed failure reports to help you troubleshoot and optimize.

SMS API INTREGRATION

An SMS API lets you send and receive messages directly from your own system. Our API is simple to integrate and supports sending, tracking, and managing SMS at scale. It’s perfect for automating and streamlining your messaging workflows.

Integrating our SMS API with your website or app is quick and easy. We provide clear API documentation, code samples, and developer support. You can start sending messages in minutes using HTTPS requests or SDKs.

Our SMS API is a RESTful API, so it's language and platform independent. You can integrate it with any system that supports HTTP requests—no limitations. We also offer sample code to help you get started quickly in your preferred language.